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Support FAQ

Answers tothe most frequently asked Questions about our Services, features and policies!

What can I do if my baggage hasn't arrived?

Report to the airline's baggage service office at the airport as soon as possible.

How do I rebook if my flight is canceled or postponed?

Contact your airline or travel agent to rebook your flight.

What can I do if Iā€™m affected by flight disruption?

Check with your airline for the latest information and options.

How do I get to the airport by train?

Check the train schedules and routes to the airport on the official railway website.

Can I make a name change after booking?

Contact your airline or travel agent to request a name change.

How can I take a child seat or buggy with me on the flight?

Check with your airline for their policies regarding child seats and buggies.

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